Plans & Features

726 Topics

R
rchallender2493Extra
asked in Service Features

Will Xiaomi Phones work on this network?

 Hello I am trying to find out if any/all of the Xiaomi phones would work on crickets cellular network in my area ( Bozeman, Montana), Ideally I would like to see if LTE coverage would be supported! I dont get any of this and need help!Network:GSM: B2 / B3 / B5 / B8WCDMA: B1 / B2 / B4 / B5 / B8LTE: B1 / B2/ B3 / B4 / B5 / B7 / B8 / B20 / B38 / B40 How do I Find out what bands AT&T uses in my area ( Bozeman, MT)and would i get at least decent coverage? Trying to research this online and need help!   

4
F
3 years ago
T
Tom616wilsonPaparazzi
posted in Service Features

Hotspot not working on Approved phones (iPHone 11 & iPhone 6s)

Neither phone seems to be transmitting a hotspot wifi signal. My test: 1.Turned on hotspot on 6s2. Made sure hotspot was off on 113. turned on wifi on 11 but 6s hotspot never listedDid the reverse with same disappointing result.Not listed on computer wifi either.Reset both phones and repeated. Same disappointing results. HELP!!!

2
T
3 years ago
J
Jay11Extra
asked in Service Features

Cell tower

Okay so 2 people I currently live with in Yuma Arizona seem to have completely lost service but in a strange way...their phones won't accept calls, data works much slower than usual and their timezones change to California time zones at first I suspected the cell phone tower but can anyone help me?

1
J
3 years ago
W
wrykerExtra
asked in Service Features

Why does the phone forward calls to +16787649911

I have a Nokia 3.1+ and went into the call settings and found that number is used to forward calls for when busy, unanswered and unreachable and want to know 'why'?What if I delete the number?  I read this is the setting to set the ring duration (which is what i'm trying to determine and change if possible)

1
J
3 years ago
R
razaitisExtra
asked in Service Features

Data Speed

I was told that coming from ATT that I would have the same service and same towers. Most of the time I would get 30-40 mbps download speeds through ATT and now that I am on Cricket they are much slower. I was lied to about service and that is how they got mine. I later Googled it and now know they cap it but the employees (several of them) lied to me. 

1
Grod_Cricket
3 years ago
C
cwgrPaparazzi
posted in Service Features

Turn off scream more

I have cricket more plan with the 15gb plan and it’s great but the only problem is I cant turn off scream more on my cricket app, it is always on. What can I do to turn it off, i have try everything and nothing worked.

2
C
3 years ago
N
Nstaudt1Paparazzi
posted in Service Features

Data Speed

Recently I upgraded from the 50 dollar plan to the 60 dollar unlimited plan and it seems like my data speeds run so much slower. The internet doesn’t run very fast not only on one areal but everywhere i go. I spoke with a rep and he was trying to help when we got disconnected and now when I try to get an agent it’s saying support is now closed. Which is ridiculous since I was just speaking with someone. I also haven’t had lte data at all for the passed two days.

4
A
3 years ago
Y
yabd22Stuntman
posted in Rate Plans

We need a high end Plan

Hi Cricket wireless community, I am writing this because some users or high tech users need a high tech plan, with unlimited high speed data (8mps download) and able to turn off stream more so we can watch videos in 1080p. I know it will cost more but we need this plan. If cricket please can consider us. Thank you.

6
C
3 years ago
sydzx10r
sydzx10rPaparazzi
posted in Service Features

How do i use qr code for Pandora trial

2
sydzx10r
3 years ago
P
peewee5001Rising Star
asked in Rate Plans

$0 vs $139.

I think this is a total scam to offer new customers a phone for free while making current customers pay $139. for the same phone. I wish a company would come along and treat their customers fairly. Reputation is something built good or bad what is Crickets reputation?

1
D
3 years ago
A
AlimPaparazzi
asked in Service Features

Calls to Mexico

I am on the $25 Talk & Text with HD voice plan. In the U.S., am I able to make calls to Mexico. If not would I be able to add the feature to this plan?

2
A
3 years ago
M
mydianeStuntman
posted in Service Features

Call forwarding

I hope this is the right location. We have a home phone base station with consumer wireless and our cell phones are with Cricket. We can't forward the consumer wireless number to our cell phones. Is this because its a different carrier? Can anyone help? Thanks, Martha

2
M
3 years ago
M
MikeSimExtra
posted in Service Features

Once upon a time I had service... now I do not

So, I work on the first floor of an office building. This isn't an ideal place for cell service. I in fact switched over to Cricket for the fact that the people around me that would get any kind of service at all, were with Cricket. So after switching I've had mediocre service for the past 8 months. 1-3 bars, which wasn't great, but I could stream youtube, podcasts, surf the web, text, answer phone calls and it was better than anyone else had from what I had noticed. For whatever reason last Friday the service plummeted and I wasn't able to do anything at all inside the building, even in areas I use to get even better service than at my desk. A few people around me who use to get no service at all with other providers are now getting service. I'm just wondering that has anything to do with my loss of service. I'm on my second day of having absolutely nothing unless I stand outside in the freezing cold, and even then nothing comes in unless I stand far enough away from the building. I l

1
Grod_Cricket
3 years ago
7
7025824329Extra
posted in Service Features

Coverage loss

Is anyone else having the worst service lately? As of 2 months ago my phone calls keep dropping and messages wont send in my own household!! Literally the worst service in 9 years

1
M
3 years ago
T
TonyfPaparazzi
posted in Service Features

Bring your own device.

They offer bring you,r own device but don,t tell you if you have android you lose wifi calling and over the air updates so you,ll never get new updates funny they offer this but cant fix the this issue.

1
Bulldog
3 years ago
W
WangofreeStuntman
asked in Service Features

10 person Text Recipient Limit

I'm disappointed that Cricket only allows a MAXIMUM of 10 people to send a group text to.  I know other carriers are not limited like this.  I have at times the need to send out a group text to 18 people.  This 10 person limit is just an arbitrary limit set by Cricket.  If other carriers aren't limited I'm sure technically Cricket could expand the number of recipients.This is just my feedback.  I'm sure there are other people that would appreciate this 10 person cap being expanded.

13
L
4 years ago
S
stargazer20021Paparazzi
posted in Service Features

No specials for current customers

Why is cricket geared to new customers and people that are already customers get highjacked on price of phone. Upgrade is a joke have to pay to activate a phone even though you are already a member of cricket new customers get free phones big discounts on phones if you belong nothing but extra money not cool vricket

6
P
4 years ago
P
PuuOoPaulPaparazzi
posted in Service Features

Can I have a tablet on it's own line of service?

Can I have a tablet on it's own line of service?  I do have hot spot on my phone but it is not elgible on Cricket.  However, I would just rather have a dedicated line than having to go thru the intermediary steps of the hot spot.  Is this possible?

3
Q
4 years ago
K
KayyrenaExtra
posted in Service Features

Port out scam!!

My BUSINESS number was ported our 10/25/19 to H2O wireless. Cricket has NOT been of any help! I’ve called countless amounts of times went they are telling me to be patient. How can I be patient when I am not making ANY MONEY????? I’ve talked to countless supervisors and CSR they are treating me like I’ve done this to my own account!!!! Tomorrow is day 6 without my phone. DAY 6 without making any money!!! Cricket DOES NOT CARE!!! When I get my number back. I AM LEAVING THIS SH*THOLE!!!

2
V
4 years ago
B
Bleight459Extra
asked in Service Features

Dead zone

Does anyone else have a serious problem getting a connection in Norfolk Va, specifically in the Willoughby-Ocean View Area?? I am getting so aggrevated with such poor service that I'm ready to forget about saving a few dollars each month and switch carriers. After all what sense does it make to save a few bucks if I can't use the service anyway!

1
J
4 years ago
S
Shadow_Mage154Paparazzi
asked in Service Features

RCS Google Pixel

I currently have a Google device that is rolling out universal RCS support but do to cricket not having the pixel family in it's supported devices it's causing issues with my device. That being said are there plans to implement the pixel series into support devices or am I going to have to switch to another service? Coming from a Cricket Employee here.

1
Grod_Cricket
4 years ago
Lovelynett
LovelynettExtra
asked in Service Features

ZTE grand x 4

I want the network unlock code I had cricket a very long time ago and I'm no longer with the company and I want to give my mom the phone to use with a different sim how do I go about it and it's a ZTE GRAND X4

1
Grod_Cricket
4 years ago
T
TracyflemingExtra
posted in Service Features

Setting up voicemail

I am trying to set up voicemail for the first time on my room mates coolpad canvas.According to instructions,press and hold the 1.When i did that,it ask me to enter the 10 digit number i was trying to reach.Well i don't know what 10 digit number they are talking about.Would somebody please explain this to me step by step.Thank you very much.

1
Bulldog
4 years ago
M
mydianeStuntman
posted in Service Features

Can't move apps on home page

Hi, I got my new cricket wireless LG Stylo 3 two days ago and am getting used to it. I've never had an Android phone before. I have three problems going on right now:1. When I started my phone, I noticed that I had a TOOLS folder. Then this morning it disappeared. I can't find it anywhere.2. Being a Mac person, I went to create a new tool folder and then I noticed that I can't move my apps around at all. They are stuck in one place so I couldn't move anything and I was unable to create any folders. What to do? And why did the TOOLS folder disappear? They must be related.3. And lastly, I am unable to set up visual voicemail. It starts to and stops in the process. Any help is much appreciated. Thank you, Martha   

5
M
4 years ago
J
Jeb7Paparazzi
posted in Service Features

No one in customer service understands English

I am a new customer and am ready to leave Cricket. No one speaks or understands English in customer service to a degree where they can assist me. So I am hoping someone here can. Cricket must block shortcut texts. I need to resolve this is there a way that I can do it myself since customer service is useless.

2
J
4 years ago

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