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Samsung A14 Doesn't charge while turned on

  • 3 April 2023
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Has anyone experienced the A14 not charging while it’s turned on? It will charge if you turn it off though.

I’ve had the phone plugged in for over an hour & the percentage did not change.

 

 

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Best answer by Marlena_Cricket 4 April 2023, 00:20

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Marlena_Cricket
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Hi @jerrynice80 and welcome to the Community Forum! It sounds like your phone may be malfunctioning. Most Cricket devices carry a 1-year Manufacturer's Warranty from the date of purchase. To make a warranty claim visit https://warranty.cricketwireless.com and follow the prompts on the site, or contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable.

https://www.cricketwireless.com/support/orders-and-activations/warranty.html

https://warranty.cricketwireless.com/CricketWEXSite/CricketWEX

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