samsung s9+ wont send video

  • 28 May 2022
  • 3 replies


Hello, I just activated my s9+ on the cricket network and it won't send video messages.  It had stop sending both pics and videos on the tracfone network and now its just the videos. I've done all thr trouble shooting procedures i can find on line. Any suggestions?


Best answer by CD_Cricket 29 May 2022, 03:35

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3 replies

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Hello @Jcoleman1966, Make sure the APN settings are correct on the device. Follow the link below for more information on APN settings for cricket wireless. If you still need assistance, send us a PM @CricketSupport with details of the issue. 

Bring Your Own Android Phone | Switch to Cricket | Cricket (

Badge +1

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Samgsung has announced they will be no longer be doing securty updated for s9 and s9 plus. I had a s9 and for the first 2 months it worked fine then it went dead just like last provider. So that lead me to think its not cellular service providers. A few hours of googleing and this came up

So if u cannot update phone via samsung or cricket then the phone becomes a brick essentially and its now a portable tablet.