Seriously? This is how you retain custimers?

  • 23 March 2021
  • 1 reply

So I'm toying with the idea of upgrading my phone to a Samsung S20 FE. Take a look at the website and see it's $399. But wait..... As soon as I log into my account, the price jumps to $599. Seriously?!! This is how you entice customers to stay with the service? Disgusting. Totally and thoroughly disgusting.


And before the obligatory "contact us on Twitter or Farcebook" reply pops up, I don't do social media. 

1 reply

Userlevel 4
Badge +4

Hi @Retired1 

Thanks for posting, we appreciate your feedback. We do our best to provide promotions for all of our customers and at the same time keep offering competitive monthly rate plans. Please, know that new port in promotions are only available one time when signing up, depending on promotion availability. As an existing customer, you are eligible for upgrade discounts every 180 days, for the Samsung Galaxy S20 FE 5G, the upgrade price is $599.99 (Original price is $699.99).