Why won't my Samsung a14 5g not connect to network

  • 28 February 2023
  • 1 reply


I just updated my phone. The phone won't connect to network. I've tried turning the mobile network on and off, finding the network by scanning but still no luck. On top of that, its set on talk back, which means it narrates everything. Plus it won't let me scroll down anything nor get to the app drawer. I've talked with Cricket agents but to no avail. They suggested I go to a local cricket. I don't know how much that will help. Am I missing something?


Best answer by Marlena_Cricket 28 February 2023, 02:55

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Userlevel 3
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Hi @jwuertz we’re sorry to hear you’re having trouble with your new A14 5G. We’d be happy to review your account and the current coverage in your area to determine the cause of your issue. Please send us a PM to @CricketSupport and include the name on your account, your wireless number, and the complete address where you’re experiencing issues. We’re here to help! 🤗