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You knew the s10e was losing service yet you let your customers find out on their own.

  • 15 March 2022
  • 2 replies
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I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)

I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls. 

Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just bought a Galaxy with gorilla glass, she said the Moto G has it. 

I just went to Corning Gorilla glass page. The Moto G Stylus doesn't have it. 

I compared the specs, I have 2gb less ram, way fewer built in features. This isn't a Samsung (I specifically use Samsung). This doesn't fit my hands, I need thumb on bottom middle on top one handed holding. This is a huge device. I was not given any options. I wasn't given a phone nearly the equivalent. 

I expect more from Cricket Wireless. This is your mistake and your mistake cost me money. 

I expect a Samsung Galaxy comparable to the s10e, not some junk burner phone. 

I expect if you know my phone isn't going to work that you let me know. I can't tell how much business I missed at the first day of the conference. I couldn't coordinate with team members I had staff who didn't know where to go. This is unprofessional and may have cost me thousands of dollars and the we're sorry gift is a base model LG? 

Fix this or I'll work it out with the BBB, file a complaint with the FCC, and the attorney general's office. 

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Best answer by BillyM_Cricket 24 March 2022, 14:22

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Userlevel 4
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@Jonny Love I understand how frustrating it must be to not be able to use the phone you recently purchased. Unfortunately, some Samsung devices will not be compatible with out service after the 3G network is shut down due to certain software requirements. If you have already checked for software updates on your phone please check to make sure HD Voice is enabled for calls in your settings under settings>cellular>cellular data options>Enable LTE>voice & data. This option also may be available in the settings directly from the phone app. 

Userlevel 4
Badge +5

@Jonny Love I heard this was a Samsung issue and they need to release an update to allow the phones to work with Cricket. I saw somewhere on twitter they are working on updates for some of the phones that are having issues so maybe an update will be released soon. Since your phone isn’t a Cricket phone Cricket can’t send you an update, it would have to come from Samsung or whatever cell phone company you brought it from. My friend had the same issue and put a sim from his old company in his phone and got an update that fixed the problem. Hope this helps!

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