I purchased a Galaxy s10e on October 29th. I purchased a Galaxy because it has gorilla glass, high ram, fits my hand (why I bought the e vs the S10)
I'm in Atlantic city on a business trip. I'm a vendor for a large camp convention. I need my phone, contracts are on the line. Same issue, Sunday morning I couldn't make or receive calls.
Went to cricket store today, they said it's no longer supported. I said I had gotten weird texts from cricket "your device requires a change to continue service, please update your software version" several times. There were no available updates so I thought hey, I couldn't do when they said. No harm assumed, I'm up to date. They said those texts were informing me that my phone would no longer be supported which is wrong. I was nice, I didn't get upset, it's not their fault. They did go into the back and get me a Moto G Stylus which is nice. I told the lady, as long as it has gorilla glass, she said I needed my own screen protector. I said, no, I just bought a Galaxy with gorilla glass, she said the Moto G has it.
I just went to Corning Gorilla glass page. The Moto G Stylus doesn't have it.
I compared the specs, I have 2gb less ram, way fewer built in features. This isn't a Samsung (I specifically use Samsung). This doesn't fit my hands, I need thumb on bottom middle on top one handed holding. This is a huge device. I was not given any options. I wasn't given a phone nearly the equivalent.
I expect more from Cricket Wireless. This is your mistake and your mistake cost me money.
I expect a Samsung Galaxy comparable to the s10e, not some junk burner phone.
I expect if you know my phone isn't going to work that you let me know. I can't tell how much business I missed at the first day of the conference. I couldn't coordinate with team members I had staff who didn't know where to go. This is unprofessional and may have cost me thousands of dollars and the we're sorry gift is a base model LG?
Fix this or I'll work it out with the BBB, file a complaint with the FCC, and the attorney general's office.
Best answer by BillyM_CricketView original