Replies posted by liruiqi0
Hi @liruiqi0 and welcome to the Community Forum. Please send us a PM (private message) and provide your name, wireless number, and the date your dispute letter was mailed. We’d be happy to reach out to our Escalations Team to confirm your dispute was received. Thank Marlena, I just PMed you all the required information. I will update here if I heard back from your Escalations Team
Hi @James_Cricket Here is the screenshot of the webiste archive on Oct 24th, after I purchased my plan.https://web.archive.org/web/20211025114848/https://www.cricketwireless.com/ It did not have “Account will remain subscribed to $60/mo. plan for three months” in the terms.
@James_Cricket Thanks James! I just called the customer service this morning at 800-274-2538 but they told me I can’t change my plan becasue the iphone SE promotion. When I chatted with the rep before, I clearly mentioned the promotion at the beginning of the conversation. I am happy to share the transcript if it helps. Did you change the term of the promotion in the last month? I bought the plan on Oct 24th but only activated it yesterday
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