We’re committed to keeping our customers connected to family, friends and the latest information. Beginning March 14, we will waive reconnect fees for customers who are affected by the COVID-19 pandemic. Cricket customers who are affected by the COVID-19 pandemic should call Cricket customer care at 1-800-CRICKET (274-2538) or 611 from their Cricket phone if they need this reconnect fee waived.
I called Cricket via 611 and had a very specific question with regards to COVID-19 and with all that is being shut down , among that call was with regards to our schools being shut down here in Washington State .
I was told by a representative that there has been an application placed in to the government to help assist with removing caps because with everything that is closing from Doctors office Lobbies to mental health centers, Schools, theaters and other forms of entertainment , ALL have been shut down and we can no longer access them.
My Questions was direct, sharp and concise.
Will our Data Caps be removed because we now have to sue additional services like telehealth, online educational sites provided by schools, and even access government sites to fill out information for continued benefits.
I understand waiving fees and the like, but my question is point blank and to the heart.
due to the massive changes in telecommunications , and the need to additional wifi hotspot protocol, especially now for those of us with kids that need access to educational sites and some form of entertainment less they or we as parents go insane being cooped up.
so , my question is this, is it true that Cricket has implemented and application process to increase the ability for us to use additional wifi hotspot or was the customer rep wrong to state that?
question 2 our family uses telehealth for parent training the area of Autism. once a week.
and now being increased to twice a week or more.
we also sign online contracts and now are now having to use the data for educational, entertainment, and other businesses to which that will exceed the wifi hotspot. with telehealth there is an agreement that states that our connection must be stable and must not be interrupted.
How will cricket insure us as customers that our telehealth sessions will not be disrupted?
I have experienced complete disruption when I have exceeded the wifi hotspot in the past. Which will not do for the contract with telehealth contract we have signed.
we do not have a seconday internet service provider, so we can not access wifi .
Also accessing wif-fi for upgrading the software must go as well.
I state this because all the areas we have tried to access are not allowing public access, our local Mcdonalds, Burger King, and public wifi hotspots are not allowing us to connect. we also can not enter the lobby of these areas so even if we could access the signal is pretty weak.
I am a very tech savy person, one of the few that Know how these kinds of things work .
I know how data capping is implemented and I know why, but now the time has come for a change that must be made.
If hughesnet, a company we no longer have can change, why wont you? here is the letter I got from hughesnet. We no longer have hughes net because the new place we are in will not allow for satellite services. So we are solely reliant on our devices.
|Dear HughesNet Customer,|
We know that you rely on us to keep connected and informed. Our ability to keep our network stable and reliable during these times is our highest priority. Our user traffic has doubled over the last week. To improve network performance during this time of extremely high demand, we implemented the following changes on March 18th:
1. Increased speeds for customers who have exceeded their plan data (i.e., we have raised the "caps")
2. Prioritized Cloud based business applications to help people working from home.
3. Online Educational applications have also been prioritized.
Please note that the pandemic is impacting staffing levels at our call centers and increasing wait times on the phone. You may be able to fulfill many of your requests online at myHughesNet.com or through the HughesNet app , available in the Apple app store and on Google Play. We encourage you to take advantage of these online resources. Here are some quick links to assist you:
Get help registering your account online
Search 'Help & Support'
Find my Account Number
If a repair to your service is needed during this time, be aware that our technicians are taking special precautions to protect you by following the CDC guidelines for handwashing, as well as equipment disinfecting measures before and after each interaction. We are doing everything possible to make sure you stay connected in this challenging time. Thank you for your patience.
|© 2020 Hughes Network Systems, LLC. HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar company.|
This email was sent by: Hughes Network Systems, LLC
11717 Exploration Ln Germantown, MD, 20876, US
this is another example of what we have to do.
PBS SharePoint <firstname.lastname@example.org>
1:34 PM (6 hours ago)
Welcome to Positive Behavior Supports Corporation! Thank you for allowing us the opportunity to provide Applied Behavior Analysis services to your family! We anticipate working collaboratively with you to help facilitate improvements in behavior, teaching of new skills, and attaining significant improvements in the overall quality of life for your child and family.
The first step to getting started with services is to sign up for our Parent Portal.
This is a great way to keep track of your child’s services. Registration for access to the Parent Portal is separate from that of your initial registration for services with PBS. Therefore, you must register and setup a password for secure entry into this site. Go to: www.teampbs.com. Click on Parent Portal Login to begin the registration process. Help is available should you have difficulty logging in by reviewing this document
Dear BASICS NW families,
At this time, I have made the decision to suspend all direct services for at least 2 weeks until we have further guidance from local and state government. While this was a difficult decision leading up to this point, now that we have better information on this risks involved for our staff and families by risking exposure, it is no longer a difficult decision.
During this time, we will be continuing to support all client families who have approved telehealth benefits. We encourage families who are at home to take advantage of this time for additional training and support. Please contact your clinical supervisor to discuss scheduling options. In addition, caregiver training options extend to any persons included in the comprehensive care of your child—so, we are also able to train relatives, teachers, respite providers—anyone who is relied upon for support for your child is able to receive training during this time.
Plans that either have this as a part of their ongoing benefit, or have made exceptions during the COVID-19 pandemic, are listed below:
Plans that are not covering these benefits at this time, but have expressed they are in talks with higher ups, are the following:
If your plan is not yet covering these services, and you are interested in continued parent training and support, I would encourage you to reach out to your plan to express that you would like continuity of care through telehealth.
As a note, BASICS NW provides telehealth service in compliance with all state and local regulations through HIPAA-compliant Zoom technology. Any families who would like to continue receiving training services online through telehealth, we have a couple options for you.
You may use your personal technology devices at home that have audio/visual capabilities.
You may request an iPad be shipped to by BASICS NW to your home (pre-loaded with the necessary applications to participate in continued care).
Please direct further inquiries regarding treatment services to your Regional Director. Regional contacts are furnished below…
We apologize for the disruption in care. We hope to learn more information and potential precautionary measures to assure improved safety for clients and providers in the near future.
Please be vigilant and safe during this time.
As you can see we will be pushing our caps to the limit with in a 2 week time.
Our family can not have interruptions. please, be like hughesnet and offer us something then a cold shoulder, I really like Cricket, and I don't want to change services, but If I have to I will to make sure we have access to health care.