Cricket customer appreciation

  • 19 April 2019
  • 1 reply

I have been with cricket wireless for over 2 years now. I have bought three phones from there authorized cricket stores. And I have changed plans and for the past year have been on there unlimited max plan. What amazes me is the total lack of customer appreciation. I have never seen a company that will charge multiple fees and makes there phone prices higher to the loyal customers who want to switch phones but stay with cricket. Why can't cricket give discounts to those customers who choose to stay with them as a company. It's time for a new phone. Because of the lack of any common business practice I will happily being choosing another provider. If you treat loyal customers worse then your new customer why would anyone become loyal.

1 reply

Userlevel 4
Badge +5

Hello @Smitty

Thank you for your post. We appreciate all of our customers! Existing customers can take advantage of upgrade discounts every 90 days. You can also take advantage of our monthly auto pay or group save discounts which give you credit every month. Lastly, we offer a refer-a-friend program that allows you to earn up to $250 in bill credits each year!