hbo max & ACP credit

  • 5 March 2023
  • 4 replies

Badge +1

I keeping getting an error when trying to sign in to HBO. It says I'm not eligible or something along those lines but I have the $60 plan and cricket has sent me messages telling me I'm eligible. So I went and read the fine print and it said "may not be stackable with other offers/credits"

I have the $30 ACP credit, does that disqualify me from being able to use HBO?


Best answer by Marlena_Cricket 13 March 2023, 21:24

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4 replies

Badge +3

Yo my big bro had a issue kinda like yours he sent them a dm and they were able to fix it for him the hbo max works now he’s always telling me about something new hes watching while on break at work lol the support is pretty solid they should get you str8 

Userlevel 3
Badge +5

Hi @anessie92 and welcome to the Community Forum! Your ACP benefit does not disqualify you from the HBO Max offer. However, there is only 1 HBO Max benefit per wireless account. Has someone else on your account already taken advantage of the offer?


Badge +1

@Marlena_Cricket  I'm the only person on my account so no, my account has never been signed up with hbo

Userlevel 3
Badge +5

@anessie92 let’s connect in a PM. Please message us @CricketSupport and include your wireless number and the name on your account. We’d be happy to look into this further for you.