Service Features

  • 571 Topics
  • 1,619 Replies

571 Topics

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wercsje1Extra
asked in Service Features

wifi calling will not turn back on

We purchased 3 Moto g stylus 5g.  All worked fine today my wifi calling will not come back on. Says please try again later. The other 2 phones it works fine.

1
C
1 year ago
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acofone4Extra
asked in Service Features

No Service/Data Not getting 5G

Hello,I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore?  

1
jdor_Cricket
9 months ago
A
aftExtra
asked in Service Features

Delivery report

When my ex receives delivery reports on her Samsung A51 (with straight talk) phone for sent text it shows my number. She is accusing me of hacking her phone and is threatening to contact someone (police I guess).  I didn't even know there were delivery reports for texts until now.  She was cheating. She tried to prove she wasn't cheating by giving me gmail pswd. I logged in on my phone and somehow her contacts were added to my contacts. I am not sure if this has anything to do with this. But I am no longer logged in to her gmail. I have went everywhere looking for these msgs. For one I would like to see them but also I need to stop this in case she does contact somebody. I do not want there to be accidental evidence. My phone is an LG stylo and I have cricket. I am attaching the image she sent me for proof. My number is redacted.  

1
U
1 year ago
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Brandi317Extra
asked in Service Features

hotspot?

I just paid for additional data and my hotspot say checking authentication and service failed ? 

1
C
1 year ago
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jonfaulringExtra
asked in Service Features

text messages

Is there a way to get a hard copy of text message conversation from April 2021 to current?

1
C
1 year ago
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gabby939Paparazzi
asked in Service Features

Cricket core plan on 4G router

Will cricket core plan work with an unlocked and compatible 4G router? I want to temporarily use the mobile data included in the plan. My phone’s broken and I can’t replace it as of this time. But I badly need to use mobile data / hotspot to connect to family and friends using my laptop. Anyone knowledgeable on this? I don’t want to upgrade to the Simply data plan that’s $55/month.It’s too expensive.

1
J
1 year ago
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Phillips9030Extra
asked in Service Features

cricket info

how to i get in touch of cricket to obtain my PUK code?I cant seem to call the right # Or send Email to correct place??? HELP!!!!!

1
D
1 year ago
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RichierichardExtra
asked in Service Features

why is cricket service down?

Cricket service is not working. Why? 

1
B
8 months ago
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kaylafrancesca7Paparazzi
asked in Service Features

WIFI Calling not working all of a sudden

  My wifi callling stopped working at 3pm yesterday.  I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side.  They told me to check with them again in the morning if it is still not working.  I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue.  They said that they don’t have report of other customers with this issue.  OH MY GOD.  I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work.   Has anybody else had an issue with wifi calling not turning on since yesterday?  

1
BillyM_Cricket
8 months ago
V
VRASJR88Extra
asked in Service Features

Insurance;BUYERS WARNING DO NOT BUY!

With being a Loyal Cricket Wireless Customer, and knowing in my working conditions things happen. I opt in for insurance from day 1. Keeping it til here recently, due to new found knowledge. As per my insurance my repair (“I still have the paper literature saying this”) should ONLY cost $40 and be same day. Now upon my attempt to file my claim, is where the truth hit me. No my repair would not be same day, nor the cost be what was Verbally and Printed on the literature. The quoted price was $75,without same day repair. For what I’ve paid into my insurance over the time of having service through yal. Now yal hit people with this,do yal (Cricket Wireless *CW) realize…. For that $75, any ATT Serv phone can be bought at a more convenient loacation. No wait time or anything, and be used. This has gone to show me yal honestly don’t care about customers. As well that y’all will do anything to get these said customers HARD EARNED money. Yal know this Insurance is HOT GARBAGE,nothing but a MONE

1
MamasitaMarz
8 months ago
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crrricketPaparazzi
asked in Service Features

US users, are you able to dial 2-1-1 ?

In the US 2-1-1 is an essential community services number and my county public health department uses this for scheduling appointments. There isn’t another number to call. When I dial it I always get a cricket response, “The service you’re calling is not available from this location. If this is an emergency, call 9-1-1.” I’ve then had friends who use different phone services call to make appointments for me. This has happened multiple times. Can any US-based cricket customers confirm if they’re able to successfully call 2-1-1, OR if they get the same message it’s unavailable and to call 9-1-1? Is this just not supported by the network? Thanks!

1
C
10 months ago
C
cmbs
asked in Service Features

Mobile Hotspot and Tethering

I just discovered that I can use mobile hotspot and usb tethering to provide internet to my tv and my computer and possibly even the router when AT&T's internet is down. I just went through several days without internet, never knowing my phone’s hotspot would give me the internet access I need. Never again. This is awesome.

1
jdor_Cricket
8 months ago
K
KackeratExtra
asked in Service Features

Cell Service

Every day I work during the day my cell phone periodically keeps losing service at work. When I check the coverage map their shouldn’t be any drop in cell phone service but it keeps happening. It usually doesn't fix it self until I am about 5 miles to home. I need to know if this is a phone issue or service issue, thanks.

1
jdor_Cricket
8 months ago
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ByrdglennExtra
asked in Service Features

WiFi connecting to computer

Moving to remote area .  No Satatlite signal for WiFi No cable . People there now are using phone to do all their internet connections . Have strong phone signal . Can I tether a cricket phone to my computer ; so I have a bigger screen to work from.  Hoping for a limitless wireless plan . Area code 21561 . 

1
D
1 year ago
J
JerryDinMdExtra
asked in Service Features

Voice mail says not set up

Changed my number of rings for voice mail with a link I found on here-now the voice mail tells caller that voice mail is not set up but I can go to voice mail myself through the phone and it says no new messages and cant ‘set up’ again-acts like its an active voice mail

1
J
1 year ago
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lalibermExtra
asked in Service Features

Suspending account

Can I temporarily suspend my data service?

1
J
1 year ago
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Cricket_customer_1082Extra
asked in Service Features

hotspot add on

I have a question that i couldn’t find on customer support, if i add more mobile hotspot and i proceed to click one time payment and checkout, do i pay for only the add on feature or my entire monthly bill?

1
D
1 year ago
S
Shamblin10Extra
asked in Service Features

visual voicemail disappeared

I’ve been using the visual voicemail for quite some time. For some reason it has disappeared from my phone. I tried to reset my password. There is no reset password icon. The only button available is call voicemail.  When I called voicemail, it says the voicemail box has not been set up. There is no way to click set up voicemail.  I have an iPhone XVenture. 

1
C
1 year ago
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KalebnerrenExtra
asked in Service Features

says my card info is wrong

I tried to add more mobile hotspot and the app said my card information was wrong and said order pending 

1
P
11 months ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
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SCwraparoundExtra
asked in Service Features

email to text

We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks

1
jdor_Cricket
10 months ago
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Cynthia L BarkerExtra
posted in Service Features

I am all of a sudden unable to connect to WiFi calling. Any ideas please? I have a Cricket Icon 3.?

I'm not sure what else to say to describe the problem. It was literally working one minute and the next minute it said try again later. 

1
jdor_Cricket
11 months ago
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LolalosthermindExtra
asked in Service Features

Hotspot taken off

I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous. 

1
U
10 months ago
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NathanPower66Extra
asked in Service Features

top up

If I top up my hptspot close to the end of the billing cycle and I have already paid the bill will I still have my extra hotspot data or will I lose it?

1
N
11 months ago
S
Sjones11Extra
asked in Service Features

phone records

I understand that with a subpoena we can get copies of time stamps of calls and texts correct? How long are those records kept?

1
C
1 year ago

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