Service Features

  • 609 Topics
  • 1,706 Replies

609 Topics

W
wercsje1Extra
asked in Service Features

wifi calling will not turn back on

We purchased 3 Moto g stylus 5g.  All worked fine today my wifi calling will not come back on. Says please try again later. The other 2 phones it works fine.

1
C
1 year ago
G
goldbondxExtra
asked in Service Features

Features Request - Google Voice Style - Accept Calls Press 1.

Call Defense is not working that I can see. Appears to be active. However, I receive 2-4 spam calls per day + 1-2 SMS per month. This has increased by about 50% since joining Cricket and is unacceptable. I would like an optional feature added similar to Google Voice which requires caller to press 1 to get through. This would block 90% of the automated and good portion of the live spam calls. (like Google voice)  Other MNO/MVNO’s are starting to add this. How tough can it be?  

1
jdor_Cricket
2 years ago
C
ChirpchirpExtra
posted in Service Features

suspicious text

Cricket free msg: Your line no longer qualifies for HBO Max with Ads. To change back to a qualifying rate plan, visit My Account online or use the myCricket app. Visit mycrick.it/hbomax-downgrade to learn more.When I saw how my cricket was misspelled,  I figured it's  some scam.  Has anyone else received a text like this ?  Lately I been getting nothing but sms text asking me to click on strange links. 

1
jdor_Cricket
2 years ago
N
networkdownagainExtra
asked in Service Features

Phone number unable to receive texts or calls

My phone can not receive texts or calls, for the third time in the past 2 months. The first time it happened I ordered a new phone directly from Cricket assuming it was a hardware issue as my previous phone was 4 years old, but the issue persisted to the new phone.I can send texts and make outgoing calls, but my phone number can not receive them. I can call or text my wife, who is also on cricket and sitting right next to me, and it goes through with no issue. When she calls or texts me back I receive nothing. A few hours later the text will come through.The last two times the customer support person "reset my network" to fix it, but it should not keep happening and I need this fixed permanently.Everything else works fine on my phone. Apps all work in real time, Facebook messenger and video chat all work fine, but anything running through my phone number is dead.

1
J
2 years ago
L
LouiszwuExtra
asked in Service Features

Mobile Hotspot

I had a byod device and got a plan that included a Hotspot. I later found that my device wasn't compatible. So I checked on the ones that that were with the mycricket app. A Samsung galaxy A11. It happened to that I had one that even had a cricket sim card. I took it in to the store and they promptly told me it too wasn't compatible. I show them where it said it was on your app. They said the imei showed it wasn't. They didn't know why. I'd like a better answer. 

1
J
2 years ago
M
Mjumper33Extra
asked in Service Features

hotspot connections

How do I identify what device is connected to my hotspot 

1
D
2 years ago
P
PapyrusExtra
asked in Service Features

Test Topic

test 

1
C
2 years ago
A
aftExtra
asked in Service Features

Delivery report

When my ex receives delivery reports on her Samsung A51 (with straight talk) phone for sent text it shows my number. She is accusing me of hacking her phone and is threatening to contact someone (police I guess).  I didn't even know there were delivery reports for texts until now.  She was cheating. She tried to prove she wasn't cheating by giving me gmail pswd. I logged in on my phone and somehow her contacts were added to my contacts. I am not sure if this has anything to do with this. But I am no longer logged in to her gmail. I have went everywhere looking for these msgs. For one I would like to see them but also I need to stop this in case she does contact somebody. I do not want there to be accidental evidence. My phone is an LG stylo and I have cricket. I am attaching the image she sent me for proof. My number is redacted.  

1
U
1 year ago
M
MfrenchExtra
asked in Service Features

ad it up app

Why is it that only android users are eligible to use the ad it up app?? Everyone on my plan has an iPhone. 

1
M
2 years ago
C
Crisinu2Extra
asked in Service Features

I just got my cricket account and new phone with card to choose my plan I chose the $40 plana none of it working

I got my new cricket phone I bought the phone and service payment card from Fred Meyer I followed the directions to activate it they never works I can't even call 611 with it it says my number is suspended I don't even and it says when you look at your phone information that the phone number is unknown I'm very frustrated and need to get this fixed does anyone know what is going on 

1
jdor_Cricket
2 years ago
J
jonfaulringExtra
asked in Service Features

text messages

Is there a way to get a hard copy of text message conversation from April 2021 to current?

1
C
1 year ago
C
ChenonaExtra
asked in Service Features

Sam's Club Membership

How do I apply for the Sam’s Club membership? This website is not very user friendly. Thanks for any suggestions on applying. 

1
J
2 years ago
P
Professor awePaparazzi
asked in Service Features

rcs in 2021 s21+ unlocked

Why cant i get my s21+ unlocked phone that cost $1000 plus the other 3 i bought for my plan not send stupid videos to eachother cuz cricket or samsung wont give me an rcs option? Come on you guys i dont want to use google messenger anymore because it doesnt customize which is the number one reason i left apple.Its 2021 and i cant send a video from one device to another without it looking like super mario 1? This shouldnt even be a topic of discussion anymore since it has been since the s9. Get it together asap or your going to lose a family plan over here.  

1
jdor_Cricket
2 years ago
K
KimmieExtra
asked in Service Features

HBO

It will not let me log into the HBO and wanted to know why?

1
jdor_Cricket
2 years ago
J
Jas1218Extra
asked in Service Features

slow data speeds

I switched to unlimited data with hotspot and ever since my speed are very slow. I need to fix this or will have to change providers.

1
J
2 years ago
D
domczubekExtra
posted in Service Features

PLEASE update your website on Eligible Phones for Mobile Hotspot

I recently upgraded my plan to the unlimited Ultimate + hotspot…. first checked the website to be sure that my moto g power was eligible for hotspot and it said it was. Now I find out that it in fact is not eligible via one of your online chat agents. My phone was purchased directly from Motorola, not a carrier specific phone. So please, make this more clear on your website. It was nice of your agent to remind me that I’m eligible for a device upgrade, but unfortunately, that doesn’t make up for the fact that the phone I have is relatively new and replacing it now would be a giant waste of my money. 

1
D
2 years ago
B
Bango55Extra
asked in Service Features

RE: PREMIUM PLAN

I just received my Cricket Dream 5G a few days ago and just live it so far.I am a new customer and wanted something with a unlimited plan that never slows down no matter how much GB you use.Well looking over my plan which I have the $60 one says my data will never slow down cause I have the premium plan..SO IS THIS TRUE IT NEVER SLOWS DOWN NO MATTER HOW MUCH YOU USE?It also says cricket forever  and I have 5G and pretty much do 97% of the time.

1
jdor_Cricket
1 year ago
C
CaraberExtra
asked in Service Features

is there a way to cancel an attempted phone port in?

I tried to add a new phone 10 days ago and apperantly I inputted some incorrect information to port my current number in its been stuck In limbo ever since and I've made several calls to customer support and haven't received any resolution. All I want to do is cancel the order and start over. Is there any easy way to do this or do I have to wait on hold for another 2 hours just to still get nothing done?

1
jdor_Cricket
1 year ago
H
HarleyExtra
asked in Service Features

HBO MAX error code

tried to set up hbo max on my new iphone 12 pro max. says can not verify subscriptionuninstalled app on iphone , reinstalled app still same issue. logged into my cricket with no issues.HBO MAX keeps saying can not verify subscriptionI have the unlimited cricket more phone plan.HELP

1
L
2 years ago
P
pimeisterExtra
asked in Service Features

Looking for a feature to block all texts from email addresses and the web

After a lengthy support chat session, I wanted to post here for one last attempt, and leave it as feedback if I am forced to go to another service. I want to block all email-based text messages. Nobody contacts me that way that I know or care about. It is only a vulnerability waiting to be exploited. Verizon offers and advertises this feature. There are about a dozen posts for AT&T on what internal KB article helps a technician make the necessary gateway change. T-Mobile offers, according to their site, an ability to block emails sent to the <number>@provideremail. Hiya doesn’t block what I am requesting.Changing my number is an unacceptable option (for a fee even) because changing the number is more of a hassle than jumping providers. Does Cricket have control of their own infrastructure so that this can be done, like with their owner company and their competition?

1
J
2 years ago
B
Brian5154Extra
asked in Service Features

terminating a line

I have two lines in my account I need to terminate my secondary line 

1
C
2 years ago
X
xx2pro4uxx17Extra
asked in Service Features

Getting messages from lost phone

I've read that some carriers allow you to get text messages back from a lost phone. Does cricket do that too? I lost my phone back in August but at the time I didn't need anything off of it but now I might

1
jdor_Cricket
1 year ago
P
Ph0ne1Extra
asked in Service Features

Never Received Phone

I ordered a phone in September which UPS lost, therefore I never received it. I have worked with UPS on them saying that they take full responsibility, and will pay for another phone, but will need Cricket to sign paperwork to allow me to get a new one. No matter how many times I and UPS has reached out to Cricket, they have done nothing. I talk to people on the phone (Cricket Customer Service) and they either say that there is no case or that it’s UPS that I have to deal with.  On top of this, I have received an email saying that if I don’t activate the phone, I will lose my service. I don’t have the phone! How can I activate something that I don’t have? Will I lose service on the phone I already have? What can be done about this? I just want my phone or my money back. 

1
jdor_Cricket
2 years ago
B
Bigmike189Extra
asked in Service Features

can i access my att cloud messages with my styleo

I downloaded the AT&t cloud app but I can't open it on my Stylo 4 Android. I'm not sure if it's because I have a Cricket plan or if my phone's just not compatible with the AT&t cloud. 

1
C
2 years ago
C
Ciukp87Paparazzi
asked in Service Features

Mobile hotspot connection

figigure widget

1
C
2 years ago

Badge winners

  • 1st Topic
    Caseybrookhas earned the badge 1st Topic
  • 1st Topic
    Mel6888has earned the badge 1st Topic
  • 1st Reply
    Jakalahas earned the badge 1st Reply
  • 1st Topic
    Melambhas earned the badge 1st Topic
  • 1st Reply
    Benprhas earned the badge 1st Reply
Show all badges
Terms & ConditionsCookie settings