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WHY is cricket service complete TRASH now and they WILL NOT fix it!?
I pay for phone service that USED to be stellar! It’s complete SHIT now! They refuse to help. They are installing 5G bullshit while slowly choking out 4G service all the while CONTINUOUSLY Selling 4G devices touting them as the best of the best! I’m fed the hell up with this! I used to have full bars and no complaints! Now I get 1 if I’m lucky and can’t even send a picture thru a damn text message! I LIVE IN THE SAME PLACE AND YOUR SERVICE HAS GOTTEN SO BAD THAT IM FIXING TO SAY SHOVE IT UP YOUR 5G TOWER THAT IS LITERALLY 5 MILES FROM MY FRONT DOOR! You crooks! Not everyone can afford to run out and buy new $600+ Phones! And what’s worse is y’all haven’t offered to assist customers with these new phones these stupid rich companies are going to require us to have! Get. It. Together.
WIFI Calling not working all of a sudden
My wifi callling stopped working at 3pm yesterday. I went through troubleshooting with Cricket for 2 hours yesterday until they finally told me that others have reported issues with wifi calling and it seems to be on Cricket’s side. They told me to check with them again in the morning if it is still not working. I tried talking to them again...they tried going through troubleshooting AGAIN and I explained that I was told this is a Cricket issue. They said that they don’t have report of other customers with this issue. OH MY GOD. I just want to know when my wifi calling will be working as that is the only way I can make/receive calls and texts while at home AND at work. Has anybody else had an issue with wifi calling not turning on since yesterday?
Wifi calling won't activate
TLDR: Wifi calling won't activate, basic troubleshooting done, Cricket support useless. Please help!(I know this is a duplicate post, but Cricket at it's finest wouldn't let me post it initially where it belonged without having something in the welcome board...ugh)Hello, reaching out here as I'm at wit's end with Cricket and this Wi-Fi calling issue. Background, initially signed up for Cricket with an unlocked S6 about 4 years ago. By rule that phone couldn't get wifi calling because it wasn't Cricket branded. Fair enough. June 5, I upgraded my phone to a Cricket branded S10. Tried to set up wifi calling and can only get a green and blue loading circle for about five minutes, then "please try to set up wifi calling again later" is what pops up next. My device has had several updates, and each time it is always the same. I've tried in no less than 4 different places with a strong wifi signal but to no avail. Cricket "support" operators have either blamed the wifi providers, told me to c
CRICKET DREAM 5G FINGERPRINT SENSOR
SO ON MY CRICKET DREAM 5G MY FINGERPRINT SENSOR WORKS ON ALL MY APPS EXCEPT FOR THE CRICKET APP. WHEN I GO AND SIGN INTO THE CRICKET APP I GO TO SETTINGS AND THEN DOWN TO FINGERPRINT WHICH IS ALREADY SAYING OFF WHEN YOU CLICK ON IT IT GOES TO ANOTHER SCREEN WHICH HAS A TOGGLE THAT WHEN YOU HIT IS SUPPOSED TO SLIDE OVER AND THE FINGERPRINT IS SUPPOSED TO COME ON WELL MINE DOESN'T. THE TOGGLE SWITCH MOVES OVER BUT IT STILL SHOWS FINGERPRINT OFF AND THERE IS NO SAVE BUTTON OR ANYTHING LIKE THAT. I'VE TAKEN IT TO MY LOCAL STORE AND CALL CUSTOMER SERVICE BUT NOBODY CAN SEEM TO TELL ME WHY I CAN'T GET THE FINGERPRINT TO STAY ON IN THE CRICKET APP DOES ANYBODY KNOW HOW TO HELP ME OUT? I WOULD APPRECIATE ANY ASSISTANCE. HERE ARE THE SCREENSHOTS SHOWING WHAT I'M TALKING ABOUT.
Poor to No Signal, Poor Service to No Service
Since “repairs” were made to the cell tower closest to my home about a month ago, I now receive poor to no signal and poor to no service in my home and immediate community. This is unacceptable. I have been in contact with Cricket customer service about this numerous times now and stopped in at the Cricket store on several occasions as well. They all want to blame my phone for the problem. The phone was working just fine before they began tinkering with this cell tower. However, under Cricket’s guidance, I’ve “reset” the network three times and have removed and reinserted the SIM card all to no avail. When I leave my community, I get a consistent 5 bars and blazing 5G service. This is a strong indication to me that the phone is not at fault. In addition, this same problem has affected my immediate next door neighbor who is also on Cricket and another neighbor further down the block who is on ATT. Coincidence? I think not.All the Cricket reps to whom I have spoken have brushed it aside
mobile hotspot and tethering to connect a laptop and printer at the same time
I have 15 gb of hotspot on my plan…I use it with my laptop.. but I need to connect my printer also..Ive tried to figure out how to do this for longest time and very frustated .. I can not get home internet service where im at so I have to rely on my hotspot to use my laptop and i need my printer to be connected to the same network to utitlize the apps that i need to function with my printer… “Wifi-direct” doesnt allow me to use what i need on my laptop bc i dont have the internet connection..I ran across this article here on Cricket website about mobile hotspot and tethering to be able to connect up to (6) devices at a time using this feature on my phone but there isnt any instructions explaining how to do this !!!“you can use tethering to connect six (6) devices at the same time using Wi-Fi”Anyone care to please tell me how to do this !??
I have been a loyal customer for 2 years and today my phone decided to start acting up. I went online and was shocked at how much it costs to "upgrade" your phone. I spoke with an agent in chat that informed me that I was getting a $40 discount as a loyal customer. So just for giggles I went on like I was a new customer and the same phone I looked at was the same price offered to me as a loyal customer. I might add to this that I have 4 lines through Cricket and have NEVER been late with a payment.I do not feel as if Cricket values my business. I like Cricket. I have never had an issue with coverage no matter where I am.I would hate to have to change all 4 lines to another company. I came to Cricket from MetroPCS because of the customer service and lack of appreciation.
No Service/Data Not getting 5G
Hello,I have a Samsung A52. The last couple of days I am having an issue in certain areas of town, including my job. I cannot get a 5G connection. In fact many of the apps, including the app store say “no internet connection” and my browser often states that I have no internet connection (but then the page appears). The No connection/poor connection is annoying as I am paying for unlimited service. I do turn on Wi-Fi at home but not at work. I would like to know if you are upgrading something in the area, so maybe that is causing my service disruption? Or is the phone I bought not good enough anymore?
Forced to buy Cricket 5G phone
3 months ago my Blu 4G phone with 265 gig. Worked just fine. Then I get mail and text saying my phone won't work when Cricket drops 3G. Ihd only bought my Blu® phone 6 months before! So my wife decides on her own that she wants a new phone. The next day, my phone quits working. I call, they say my Blu® won't work after they drop 3G. I never had 3G! So now I can't get service unless I buy a new 5G phone from them. I always had a 4G LTE signal on the Blu®! NOW! I have a Cricket 5G phone and it STILL SHOWS 4G LTE.What's with this company? OK. You twisted my arm to buy YOUR 5G PHONE which is receiving 4G LTE!
First, I would like to make it clear that I absolutely love Cricket and its services. My wife and I have recommended them to several people over the years. Unfortunately, until the unlock policy is changed, I will never buy a phone from Cricket again. Specifically, the clause in the policy preventing even long time customers in good standing from unlocking a phone for 6 months. I am someone that goes on international trips and as soon as I land in a country (other than Canada and Mexico) my phone mostly becomes a paperweight. The only way to overcome this is to buy a local sim card for my phone and make it fully functional for the length of my trip. Until the policy is changed I will simply buy unlocked phones off of Amazon. I have no plans on ever leaving Cricket, but this policy has made it irrational for me to ever purchase one of your phones again.
I have the unlimited with hotspot plan. Will the 15 GB rollover into the following month? And if I purchase an additional 15GB one time purchase will any of that rollover to the next month? I am a single mom and had purchased these for my kids to have service at home for school. School reopened and we didn’t use as much as planned but not we just found out that they will more than likely be closing down due to the increase of cases in our area and my billing cycle ends tomorrow.
Anyway to change the 'order' of phone numbers on the account
So I started with Cricket wireless… and then we decided to go with a family plan. However my husband’s number is now the ‘dominate’ number even though the account is in my name and I am paying the bill. I wanted to get the mobile hotspot on my number/phone because of car trips with the toddler… however I can only add it to my husband’s number (and he never goes anywhere with the kids lol)Is there any way to change the ‘order’ of the numbers so my number is dominate and I can access the mobile hotspot if I add it to my plan. I do have a mobile hotspot device we got for road trips, but signing up for Cricket’s $10 addon is cheaper than adding data to the device through another carrier. Thank you
Hotspot taken off
I tried adding more hotspot yesterday with the app and it wouldn't let me, but the app is finicky so I tried using the website, but it ended up taking my whole Hotspot off. I am beyond ticked right now. And now I'm trying to add it back on and it's saying pending changes so we can't let you make any changes. This is ridiculous.
email to text
We are in need of emailing a cricket subscriber with conversion to text for team communications. I have tried many combinations of what is presented here and on the web searches. please give me an an example with the made up number of 555-123-4567.for example: SMTP:XXXXXXXXXX@mms.cricketwireless.netThanks
I went to the Cricket store to get phones that worked in my area because total wireless did not. I bought a flip phone, because my one from total wireless did not work with cricket. I got a LG Escape Plus and a LG Fortune 2 for free so we did not have to learn new phones as these matched mine and my daughters old phones. I was told the phone cases would be free if we bought screen protectors. screen protectors I bought at walmart were only 10.00 , so I paid 30.00 more than I thought. The alarms worked fine until the service ladies (2 different ones) changed the times. the times are wrong on the phones. shows 2 different times about 5 hrs difference. I paid 55.00 for first mo service. then 25.00 for service. then 10.00 for 1 month service. can not get notification to turn off but ringer does not work. I (on purpose) set the phones up to automatically renew on the 4th because we are on ssi. we get paid on the 3rd, and I get a notice that it will bill tomorrow which is the second. It will
slow 5G speeds.... this is dumb
This is pretty much unusable. In some areas in Denver cricket is fine. But in a lot of areas with 5 bars and "5g" it is totally unusable. I have reset my network settings. I have warrantied my phone. I have made sure my plan is setup as the 60 dollar a month extra plan. This is really slow, mostly unusable. I call support, they tell me everything looks ok on their end, I do a test while still on the phone, and whala, it's working. Not great, 20mbps, but usable. As soon as I hang up the phone, it's back to dial up speeds. Seriously, stuff doesn't load. I can't deal with this. Especially for the price I'm paying. I never had trouble like this with boost mobile. Never. Or AT&T...same towers as AT&T??? I'm not buying that. I'm already looking to port back to boost with some free phone they have. Someone from cricket needs to follow up and fix this. I wanted to go into my settings and disable 5G and do LTE only. But the dream 5g doesn't have that option
Delays in receiving voice mails and my calls breaking up
I’ve had several people leave me voicemails and it took about 45 minutes for them to show on my phone. Today I had a few people tell me my call was breaking up. I called the local store and was told ATT towers had issues last Friday but thought they had been resolved. I called a friend who said he had problems talking to his son today with the call breaking up
US users, are you able to dial 2-1-1 ?
In the US 2-1-1 is an essential community services number and my county public health department uses this for scheduling appointments. There isn’t another number to call. When I dial it I always get a cricket response, “The service you’re calling is not available from this location. If this is an emergency, call 9-1-1.” I’ve then had friends who use different phone services call to make appointments for me. This has happened multiple times. Can any US-based cricket customers confirm if they’re able to successfully call 2-1-1, OR if they get the same message it’s unavailable and to call 9-1-1? Is this just not supported by the network? Thanks!
I recently was trying to sell my old Motorola moto g7 but my grandmother insisted that I should give it to my dad in Mexico. Is there a way that my old phone could switch to another company in Mexico or is the moto phone exclusive to Cricket Wireless?I don't want to pay for an unlimited plan when my dad has worry about his data going over the limit because it is limited when a user travels to another region. So the question is, is there a third party company that could use the moto phone for service in Mexico or is the moto phone stuck with Cricket Wireless?
NO MMS OVER WIFI
CRICKET WILL NOT ALLOW MMS MESSAGES THROUGH WIFI WHICH IS RIDICULOUS ESPECIALLY IF YOU ARE IN A RURAL AREA WHERE THEY REFUSE TO BUILD TOWERS AND EVERYTHING HAS TO WORK THROUGH YOUR WIFI WE ALSO SHOULDNT HAVE TO PAY THE CARRIER FOR A RATE PLAN IF ALL WE CAN USE IS WIFI CALLING AS THAT ACCOUNTS FOR 2 BILLS THAT IS UNNECESSARY ESPECIALLY IF THEY LIMIT CERTAIN FEATURES CRICKET IS ONLY LOW COST BECAUSE OF LIMITS CARRIERS WANT TO KNOW WHY PEOPLE ARE JAILBREAKING OR ROOTING THERE PHONES ITS REASONS LIKE THIS IN THE MEAN TIME ILL CHANGE MY APN SETTINGS TO BYPASS THE RESTRICTIONS THIS CARRIER FORCES
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