Service Features

  • 609 Topics
  • 1,706 Replies

609 Topics

C
CrickeyyExtra
asked in Service Features

Can i still use WiFi if dont pay for service

Hello was wondering if anyone can help with these two questions i have because i am considering using Cricket.First question is, are the phone plans have contracts?And if I were not able to pay for service, will Cricket deactivate my phone rendering it completely useless as to where i can not use my phone's Wifi? 

1
Bulldog
10 months ago
J
Jakegordon91Extra
asked in Service Features

Why am I not getting 5g

So, the cricket plan description says that phone plans have 5g included with the service but I've only ever had 4g, my phone is less than 2 years old and I have terrible service in the middle of town 1M of download and upload speed at best, why is that and why am I not getting 5g? I initially put this in conversation but it pinned me as more of a question/complaint.

1
BillyM_Cricket
10 months ago
J
Jakegordon91Extra
asked in Service Features

Why my phone doesn't have 5g

So, the cricket plan description says that phone plans have 5g included with the service but I've only ever had 4g, I have a moto g power (2021) and I have terrible service in the middle of town and why is that and why am I not getting 5g?

1
C
10 months ago
W
Wlegion84Paparazzi
asked in Service Features

This is it

I’ve repeatedly been calling and texting Cricket about your HORRIBlE CUSTOMER SERVICE, and your inability to fix situations when they arise. My last straw with you guys is that you’ve been unable to give me a clear answer as to why I’m unable to pay my bill online and force me to go into the store to pay my bill and force me to pay a $4 convenience fee when I go into store. You don’t even have to response or have to give me a b.s credit it really don’t matter. I do appreciate what some have tried to do to make up for this ridiculous pattern that cricket has with them it’s the same thing over and over with you guys. 

1
J
10 months ago
D
dewey417
asked in Service Features

hotel wifi is not private

What can I do to make my hotel room wifi private? I understand that the hotel wifi isn't safe to use for browsing on my phone or laptop. 

2
starwender
11 months ago
B
Babaloo102Extra
asked in Service Features

order pending for hotspot help!

Order has been pending @CricketSupport ,please release my account!

2
J
11 months ago
Y
YWRhodes1969Extra
asked in Service Features

transfer service to another phone

Transfer service to another phone 

1
jdor_Cricket
11 months ago
C
cmbs
asked in Service Features

Turbo Hotspot 2

I want to buy a turbo hotspot 2 and a data plan. The choices are1. I’m switching to cricket,2. I need a new number, or3. I’m upgrading my phone. Of course, none of those are accurate so which one do I choose? What does each one mean?Can I add extra hotspot data to my data only plan like I can with my phone’s mobile  hotspot if needed?Can you give instructions for buying and setting up the hotspot beginning to end? That would be very helpful.Is there a way to make my phone and data only plans come due for payment on the same day of the month?Thank you.This page is forcing me to choose a subject but won’t let me choose phones and devices, which is accurate. None of the devices listed is a hotspot so I can’t choose an accurate subject, it’s forcing me to choose something inaccurate. Why don’t you make your website clear? Then I wouldn’t even have to be writing here to get information.   

1
Marlena_Cricket
11 months ago
J
jjonboi74Extra
asked in Service Features

how do you activate online storage available with $60

Need to know how to access 150 gb online storage that comes with my $60 plan

1
Marlena_Cricket
11 months ago
C
ChayalynExtra
asked in Service Features

need new free phone

What do I need in order to get a new free phone 

2
N
11 months ago
K
kdreisPaparazzi
asked in Service Features

Telemarketers and Spam Risk calls

I'm getting about 12 to 14 Spam Risk calls a week and some that state their from telemarketers. I'm on the DNC list. The number of calls I get is overwhelming. What's Cricket doing about intercepting these illegal calls? I believe they have a responsibility. All I know is I've been putting up with this for months. File complaints with DNC registry. Anyone have an answer to what Crickets part and responsibility to us is? 

6
S
1 year ago
B
Be.stillExtra
asked in Service Features

can i receive messages from mexico with an unlimited plan?

can i receive messages from mexico with an unlimited plan? Someone was supposed to contact me but they are in mexico and they were supposed to have gotten a mexico number. I haven't heard from them so I am concerned that maybe my service doesn't allow me to receive the messages. I am in the US. What can I do? 

1
jdor_Cricket
1 year ago
J
Jassminnevv1Extra
asked in Service Features

phone service not working

My whole family (4) on the same cricket plan is experiencing only 1 or 2 bar service ANYWHERE we go. Calls barely go through text don’t go through at all. We all have our data on we’ve updated our phones. We’ve turned them off and on. We leave our home area and it’s still not working. What is the issue?! 

4
M
1 year ago
D
DikeeshaPaparazzi
asked in Service Features

Data not working

For the last 2 months my data has not been working. Data is being deducted from my account as usage, but no websites or social media apps will load/update when I try to use my data. Even when a new month starts and my data is replenished, I still cannot access websites or any social media. Why is this happening? The same thing is happening with the other 2 lines I have. Did cricket data change or slow down to non existent? 

3
D
1 year ago
M
motokiExtra
asked in Service Features

VMware Horizon Client (remote desktop) is not working via Mobile Hotspot/Tethering

I’ve been using the VMware Horizon Client and cricket’s Mobile Hotspot combo to connect to a remote computer for a number of years now. A couple of days ago it stopped working. I’ve narrowed down the problem to cricket’s Mobile Hotspot -- when using tethering, it does not work; switching back to a regular Wi-Fi -- everything works as expected. Any help is appreciated.

2
Marlena_Cricket
1 year ago
C
CRussoExtra
asked in Service Features

International Rates

How can I find out the rates for international calls? 

2
C
1 year ago
G
gsm2688Extra
asked in Service Features

I am not able to file a phone claim via Asurion

I have a cracked phone and I managed to separate my screen from the rest of the phone and can not access anything. I tried filing a claim through Asurion and I was told my information was inaccurate and was not able to file the claim. I’m not sure what to do.

1
jdor_Cricket
1 year ago
N
NanaClancyExtra
asked in Service Features

Out of country, Wifi Calling has stopped working.

I have an LG X Charge, so it’s an oldie, but my plan is still active. I need Wifi Calling to be on in order to receive SMS for various verifications. I am not in a country that allows roaming so I unfortunately don’t have the option to use that (can’t afford those charges!). Wifi calling has not been active today and yesterday.I’ve tried resetting my router, airplane mode, resetting my phone, resetting my network settings, making sure I’m on a 2.4ghz wifi connection, changing to a different wifi connection, and taking the sim card out and putting it back in. None of these have worked thus far. Any advice, or knowledge of an outage right now?Edit: Also to note, I did check and my phone is updated. There is nothing new for me to install. Wifi calling was working swimmingly up until yesterday. I’ve been in this country for a few months now.

1
Marlena_Cricket
1 year ago
C
Carmen-2Extra
posted in Service Features

Will my iphone work in England if I have the app whatsapp?

I don't want to switch carriers, so is there a way to use my cell while over there to connect with friends there?Thanks,

4
A
1 year ago
J
JstonePaparazzi
asked in Service Features

10GB plan has slow data speed?

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines. 

2
J
1 year ago
U
UpsrogersExtra
asked in Service Features

no service on upgrade phone after activation

I activated an upgrade phone but can't send or receive calls or texts. I get a message that says cellular network not available for voice calls. 

1
jdor_Cricket
1 year ago
C
cwgrPaparazzi
posted in Service Features

Cricket wireless in PR after at&t sells to liberty

Will cricket wireless still works in PR after Oct 31,2020 when at&t pass all assets to liberty latin amarica in Puerto Rico and Virgen Island?

14
P
1 year ago
S
shafirsPaparazzi
asked in Service Features

Support for Custom ROM

Hello,I really would love to have an ungoogled phone.  Will Cricket Wireless work on the phones with Lineage OS or E.Foundation  without GApps installed?If so, would any additional packages need to be flashed in addition to the base OS? Thank you!

3
R
1 year ago
J
JstonePaparazzi
asked in Service Features

10GB plan vs Unlimited

I used to be on the 5 line grandfathered plan for $100. Cricket made me change (July) and since then my data speeds haven’t been great. First I went to the Unlimited $55 plan (4 lines for $100) during peak times the data became unusable, <1Mbps. In the Bay Area and then traveling to Vegas, Dallas and NYC  I tried switching to the 10GB plan as in theory the data isn’t slowed during peak times. I am still seeing data slow <5 Mbps during busy times with LTE full bars on a iPhone XR and an Android with 5G. Non busy times I’ll hit about 30-60Mbps. I went to this plan even though it’s 4 lines for $110, $10 more a month thinking there’s no slowdown so said the Cricket CSRAnyone have an opinion on this? I was trying to avoid paying $130 for the Unlimited Premium w/ 4 lines.

2
MamasitaMarz
1 year ago
C
cmforumuserExtra
asked in Service Features

Cricket please unblock static IP port access

I have a static IP. I believe Cricket is blocking the standard IMAP, SMTP, HTTP, and other ports.I’m able to ping the static IP---so we know cricket is able to connect to it.But, recently, as of a week or so, I have NOT been able to get/send IMAP mail using cricket.Similarly, I cannot access my web services on multiple non-standard ports.Every one of the accesses just spins in the browser or the mail app.Prior to a week ago, all of the above used to work. Now it has stopped.(BTW, all other ISPs and cellular providers can access these ports.)

1
C
1 year ago

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