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Poor to No Signal, Poor Service to No Service

  • 24 August 2022
  • 4 replies
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Since “repairs” were made to the cell tower closest to my home about a month ago, I now receive poor to no signal and poor to no service in my home and immediate community. This is unacceptable. I have been in contact with Cricket customer service about this numerous times now and stopped in at the Cricket store on several occasions as well. They all want to blame my phone for the problem. The phone was working just fine before they began tinkering with this cell tower. However, under Cricket’s guidance, I’ve “reset” the network three times and have removed and reinserted the SIM card all to no avail. When I leave my community, I get a consistent 5 bars and blazing 5G service. This is a strong indication to me that the phone is not at fault. In addition, this same problem has affected my immediate next door neighbor who is also on Cricket and another neighbor further down the block who is on ATT. Coincidence? I think not.

All the Cricket reps to whom I have spoken have brushed it aside when I tell them something was done to the cell tower nearest our homes. They claim all the towers in the area are functioning normally. Apparently they’re not functioning normally for this problem to come on after the cell tower was “repaired” and to affect more than one customer.

A case was established for me and just as quickly closed with no comment from Cricket. They claimed that they tried to contact me twice. Maybe they did BUT when the case was established, I very pointedly told the service rep that any further contact should be made using my landline because for the most part I am getting NO cell service. I not only provided the landline number but repeated it to the rep to insure that he noted it correctly. It is disappointing that no one paid any attention to that request.

Can anyone comment on this, and especially someone from Cricket? Or, must we look for a new provider?

 

 

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Best answer by Marlena_Cricket 30 August 2022, 00:16

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I am having the same issue as well, did your issue ever get fixed?

This started on 2/11. Work was being done on a tower by my house and only my phone, I have 4 total lines, would not register on the network. The other 4 did have issues with service for a couple of days. I have worked with support multiple times and reset the network settings, reset the access point name and even tried to add one manually. Nothing has fixed the issue. I was even told to go get a new sim card, and I even had to pay for it. The last tech on Friday removed all 4 lines and added a different plan, that did get my phone to register, but for a very short time. The tech was supposed to call me back on Friday the 14th, but never did. I have no issues when I leave my house a couple of blocks away. Guess I will have to go with a different provider, as Cricket is unable to get my phone to work at my home anymore. 

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And this is related to the topic, how?

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Hey @brianjustin825 and welcome to the Community Forum! We’re sorry to hear about your experience and we want to assure you that we’re here to help. Please send us a PM to @CricketSupport and be sure to include the name on your account, your wireless number, and the complete address where you’re experiencing issues. 

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I have the same problem. But I hope it's temporary

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