Wifi calling just doesn't work.

  • 29 March 2020
  • 2 replies

Neither me or my grandma are able to use wifi calling.

We bought our phones from cricket very recently and gave been having this problem from the start. They are cricket phones, with cricket SIM cards, etc. Not once has WiFi calling worked. I have researched this and called support and no solution was found. I've tried everything I can. I've checked and our phones are on the supported devices list. Wifi isn't an issue. It works fine. Wifi calling and texting used to work fine when we used Verizon. We live somewhere without good cell service so my grandma can't use her phone to call anyone when she's home.

2 replies

Userlevel 4
Badge +5

Hi @KaylaRose , 

We want to help you solve this issue with your wi-fi calling. What type of device do you and your grandma have? 


I can’t get past the initial white screen. Every time I try to turn on wifi calling it tells me my access is denied. Any ideas? I have a plan that allows wifi calling. And, I received an iPhone SE (new one) from Cricket. 


Access Denied

You don't have permission to access "http://www.cricketwireless.com/v1/wificalling/submittoken/" on this server.

Reference #18.79f3617.1635490078.873bacf5