I purchased an Apple XS Max outright from Cricket Wireless in February. About 3 weeks into service, my employer offered to move my number to our Verizon corporate account, and cover the cost of my phone service. I saw this as a monthly savings in my pocket, and would stop having to carry two different cell phones, so I jumped at the chance when my service period was over with Cricket. I paid for my device outright and was not enrolled in some sort of plan, so I assumed all was OK.
Phone number ported over to Verizon correctly, placed my new Verizon SIM in the XS Max, and was told that the XS Max was locked. Inquired with Cricket support, and was told of the policy of requiring 6 months of service before a device could be unlocked.
I thought this was odd as I paid full price for the XS Max outright. I was still told that the phone could not be unlocked, even after I offered to pre-pay for the remaining 5 months of service just so that I could not see my brand new $1,350 device sitting around as a brick.
Is there really no recourse here? Am I really forced to keep active service with Cricket for another 5 months, and I can't even get out of this by pre-paying? Seems rather spiteful towards the customer.
Hey @zaerich! Welcome to our Cricket Community Forum and thank you for your post! In this case, we do require devices purchased at Cricket to have at least 6 months of active service before being eligible to be unlocked. You can read additional information on this via our website under our Device Unlock Policy by following the link below:
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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