Don't buy a Cricket phone, get an OEM unlocked one.
I got a Cricket specific Galaxy S5 (back in the day) and it stopped receiving Android updates long before my wife's unlocked ATT S5 did (I got as far a Lollipop while she got Marshmallow. IIRC).
I bought a Samsung factory unlocked Note 8, and now I only have Samsung's horrible bloatware, not Crickets and Samsung's.
I was able to install MyCricket and Visual Voicemail from Google Play store, so I'm not missing anything, except the lack of future updates.
Now if Samsung would quit putting bloatware on my phone and blocking me from controlling many of the UI settings, I would be happy. It seems like you have to root a phone to actually own it, but some gaming apps won't allow installation on rooted phones.
Samsung makes beautiful hardware, but destroys the experience with their heavy handed software installations.
Sounds like an awful experience but have you tried doing some diagnostics to see if you live in a bad cell reception area? This blog tells you how to check your phone's signal strength. I've had Cricket for 2.5 years and I've never had any problems. There are many things that can screw up your call quality and data downloads so I recommend checking it out.
As I posted in the another comment, FYI, I switched to PureTalk USA, same ATT towers, same coverage, USA based Customer Support, and cheaper. Not being paid or getting a reward from PureTalk, I'm posting this to all my previous comments to let people know there's a decent alternative...
You're seriously giving grammar advice, with that kind of spelling? It's YOUR, YOU and COULD... not ur, u and cud. Don't criticize someone for leaving out commas and periods when you're also leaving things out. How hard is it to type a few extra letters? Words make more sense when spelled correctly as well.
And, really, capital letters say you're angry or intent, but they don't literally make any sound. Give people a break! Angry people are entitled to capitalize.
They simply seem to have flat out stolen $200 from me. Ordered my phone over a week ago, still I wait. I've lost count of how many times I have contacted them only to keep getting the runaround. The way they conduct business is absolutely abhorrent. I would not recommend them to ANYONE.