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Re: Phone Upgrade Question

You really call cricket upgrades on phones a deal for loyal customers??

No, really, is this a joke???

I can still save more money by going to one of your competitors. AND get the newest smartphone FOR FREE. Which I am taking a closer look at.

Cricket can and should do better when it comes to their loyal customers who have been customers for years.

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Re: Phone Upgrade Question

I feel the exact same way!!!! Its so frustrating i just want a nicer phone!!! Ugh. Cricket yall need to do better about these prices WITHOUT going through progressive leasing! I went through progressive and wasnt able to pay off within 90days for a 150 dollar retail phone and ended up paying $900 plus
Dollars!! I got totally screwed over for a phone not even worth the $200. Such bull!
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Re: Phone Upgrade Question

So guys there is options....... Be a salesman for cricket and get a small discount on your new phone or don't sell service for cricket to your friends and family and they will charge you more then anyone else for that new phone!!! Oh and good luck getting it unlocked
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Re: Phone Upgrade Question

I can imagine how you feel. Though that's the way wireless carriers market is. Take a look on the forums of those companies or the offers for their current customers. They'll be in the same situation as yours. Wireless companies offer great deals such as free phones for new customers only, most of the times. 

I know, it shouldn't be that way. But it is. 

All these companies would lose money if all their customers would be able get a free phone or such deals. If they would have those type of deals for current customers, they would need to recover the money by increasing the price of the plans or services. And I think we all wouldn't like that.

Nevertheless, I think there should be a better balance between having cool deals for new customers to make the company grow but also there must be excellent deals for customers that have stayed with the company (i.e. a free phone for being a customer for 5 years).

Again, it's just the way it is :/

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Re: Phone Upgrade Question

I think many here are not seeing the big picture.

I have 4 lines that I pay $100 a month for. Got my phones free two years ago with this plan. I checked into upgrading my Moto 5 to a G7. $119 + $25. The $25 dollars is for the ESN swap involving new information that has to be manually entered into the system.

I came from another carrier, I was paying $160 a month for 4 lines but had free upgrades every two years. So with Cricket I save $1440 over two years of service but have to pay $480 + $100 for 4 new upgraded phones? Even if you get Walmarts $30 a month plan, you have to buy the phone first, and 4 lines are $120 a month (in my case). Costing me $480 more over two years, which pays for my 4 Moto G7's. And at the end of 2 years with Walmarts plan, you still have to but the phone.

Cricket isn't in the phone business. They're in the service business. The free phone to sign up puts them immediately in the Red until the 2 year agreement allows them to start profiting after some months. This is nothing new. Cable/Satellite companies do the same thing.

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Fan

Re: Phone Upgrade Question

Im about to weigh my options to see if there's better service provider that's not associated with criket or any of thier associated partners. I've been doing criket since 2007 the service is getting worse and automated seem like they lost interest in keeping customers happy, and the only way to show is to vote by putting my money in someone else's account. I hate to go but its seems like it's the only way. Bey criket
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Re: Phone Upgrade Question

You never gave anyone any real response we pay for our servace every month I have been with u 3 years and I have 3 lines and pay 107.00 per month I have had this phone model for years I need a new phone and the promos u have are no deal at all who has time to try to convince friends to switch servace so their is no way we would get up to 250 a year..you should have incentives to keep coustomers that have been with you for well over 2 years. Plus the phones u have suck except for the high priced ones and the Motarolia upgrade 139.00 plus 25 fee then taxes and all the other little fees. Thats no deal for well established coustomers if u can give it away free then long term coustomers should get it for less the half if 139.00 and no fee we will have to buy one. Case and tempered glass screen and you charge an arm and leg the same case u sell for over 20$ u can get on E bay for 5.99 plus free shipping tempered glass screen saver on E Bay 2 for 3.99 free shipping same quality also. So whare are the deals for us????
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Re: Phone Upgrade Question

Charged my card $25 instantly for a phone upgrade that was never done. I was only considering getting an upgraded phone through the third party’s “rent to own” monthly payment plan option, but obviously needed to see exactly how much these monthly or weekly payments would be before deciding to commit to the offer. Turns out it is not until you go through a painstaking procedure that you finally get to see what the weekly payment amounts will be. You can not even SEE the prices until after Cricket charges you a $25 upgrade fee for an upgrade that you just want to check what the pricing would be. It is scandalous the way they have procedure set up, and they will claim ignorance, but you cant tell me there isnt a way to let the customer see what the pricing will be without Trying to rip them off for a $25 BS upgrade fee first...I wont even get into the ridiculous cost for the Phone payment plans,but since cricket knows they are stupid high should be more reason to make viewing them first alot easier...I just want my $25 unused upgrade fee refunded to my bank account without any excuses why it cant be done...do the right thing Cricket...not holding my breathe....
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Re: Phone Upgrade Question

In March, 2019 I bought a Moto G7. Paid for the SIM kit and the $25 "upgrade fee".

Swayed by a good price for the new Motorola Edge, I bought one thinking I could do the same thing: pay for a SIM card, upgrade fee and move happily along.

Apparently, that is not the case. Why? I cannot imagine. As an MVNO, Cricket should be trying to attract people that want the freedom of a no-contract phone and buying/using whatever compatible phone they want.

Now, Cricket is pushing those type of customers away. I have been a Cricket customer for many years and have always been very happy with the service. But now I have a new phone that I cannot use because Cricket won't sell me a SIM kit for it. LET ME PAY FOR THE SIM KIT AND THE UPGRADE FEE. Why is that so hard?

If I can bring my own phone as a new customer, why can't a buy my own phone to upgrade as a current customer. This makes absolutely no sense to me.

Cricket knows it's a competitive business. So I'm not worried, there are many other MVNOs who will happily accept me and my Moto Edge. The only loser here is Cricket.

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