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phone not working as it should

What am I doing wrong. I'm on my second replacement phone, I have the blade x max. It has been the same problem overheating, freezing and sometimes I have to restart it before I can use the phone. The first replacement must have been a refurbished and this one I have now was new out the box. I'm frustrated and disappointed. I love the size of the phone and the service is fine but this phone is giving me so many problems, what can I do?

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Re: phone not working as it should

Hello @sinnamon63,

Welcome to the forum and thank you for your post! If you're having issues with the phone freezing up and overheating the phone may be overloaded. Please check that you have enough memory and storage and that you're not running too many applications at once. 

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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