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alonawhalen
Award Winning Star

Re: Customer service

All Cellphones come with a 1 year warranty. Since my first cell phone 1998, every one I have purchased has had this. If you read the item literature in the majority of electronic items purchased electrical items come with a 1 year manufacture defect warranty.

 

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alonawhalen
Award Winning Star

Re: Customer service

No. I brought my own phone. I got the rate plan every person gets. I purchased 1 phone from Cricket it was never discounted or no deal was ever given. There has never been any appreciation. The problem of them nto taking out my payment when I have repeatedly asked them to is still reoccurring and not fixed. I would pay more for mediocre service and have a company that appreciates That I give them my business. Appreciates that I work hard for that money. Than to hear "oh well too bad we can't do what you ask because you pay us to treat you worthless. " Or basically a Company that would rather reward the people they can steal from other companies while ignoring the people who did research and chose the Company first or have not ported their number somewhere else because of loyalty to that company. Nope sorry, no rewards at all here. Wrong person. I'm not worth rewarding.

 

chandlerc1
Superstar

Re: Customer service

I gave up on Cricket when they took me for a month's worth of billing on one of my lines. I had a total of 7 lines with Cricket, they refused to make it right so I ate the added expense and switched to PuretalkUSA just to get rid of Cricket. PureTalk has the same coverage (ATT towers) and is cheaper. Customer Service is based in the USA and is responsive. It's not a full service carrier and support is commensurate but it is competent and gets the job done.

Get out before they get you...

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chandlerc1
Superstar

Re: Customer service

You can read my previous posts on here about Cricket. If you want better customer service I suggest PureTalk USA. They use the same ATT towers, same coverage, and have USA based Customer Service and are cheaper. It's still a discount carrier so likely they won't go overboard to keep you, but it's competent, USA based, and gets the job done. 

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chandlerc1
Superstar

Re: Customer service

And no, I don't work for PureTalk or get any discounts for referring new customers. I'm just a customer who decided not to put up with Cricket's bad customer service any longer...

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alonawhalen
Award Winning Star

Re: Customer service

Unfortunately, there are only 3 carriers that half way work here. Verizon, ATT and cricket. All three have the worse customer service. Verizon has that issue and TDMA. Double no. I had someone break in and smash my phone with a hammer last week. Did not even bother trying to get Cricket to help. As you can see, it has taken months to respond to my still unresolved problems. There response? " Too bad so sad you already got a awesome break from us ( sure didn't) be happy cause I am don't really care." Or " well my mom had a factory defect and Cricket exchanged her phone.... No the brand did and they went over your mom's old phone with a fine tooth comb to catch her telling lies. One thing wrong, mommy would have been out full price for both phones plus shipping and service would have been terminated. Either way no overpriced cricket phone went for an older refirb. Branded Att supposedly unlocked. Wrong!!!! Bloatware and Att dialer will not allow Cricket. Funny no discount for an ATT number  port either. I had a phone get damaged with previous company MetroPcs, knowing that my phone is my job, they gave me loaner phones til i got paid and didntheir best to find me the most reasonable phone that was compatible with my job. Now sitting here losing 250. A day, really don't wanna hear who cares pay your bill we are awesome 6 months to a year from now.

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MamasitaMarz
Superstar

Re: Customer service

@chandlerc1 Sooo, if you're no longer with Cricket, why post on here??? I'm confused. ESPECIALLY if you aren't even getting any kick backs from PureTalk. At least Cricket has a Refer-A-Friend program.Smiley LOL

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mat1258
Award Winning Star

Re: Customer service

Never heard of that company before! Is it a regional carrier?

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