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Hotspot charge

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I purchased the hotspot last night on the wrong phone line i didn't realize until after I paid $10. I automatically cancelled that feature now it says pending removal. I never used the feature. I want a refund for it.
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Re: Hotspot charge

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@Megan93 

Thank you for reaching out.  We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

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Re: Hotspot charge

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@Megan93 

Thank you for reaching out.  We would like to look into this further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.

Remember to always mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will help other users find this information too!  Use the Kudos Button to offer a thumbs-up for good content.

View solution in original post

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Re: Hotspot charge

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I had an issue where my phone shutdown. I called support & twice talked to someone that I couldn't figure out what they were saying. Finally I fixed it in the APN (all boxes were blank). Now my phone works but the hotspot didn't come back. 2 more days later tech sent a text saying my phone is not hotspot compatible (although I had it on my phone for 2 years). My problem is I paid my bill 5 days before the problem. I haven't heard 1 word about applying my acct. with credit, and in my acct. it shows I owe my bill with the add on feature still applied. I feel if I don't say anything I'll get ripped off for 10 bucks every month. Not the best time 2 have a costumer think that. I also know the hotspot could've waited till the end of month before removed cuz I know people with it on their phones that are not compatible & they paid their bill 2 weeks before me.

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