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Not receiving calls

For almost a year now I have been asking cricket for help. My phone does not receive calls. Its not the device because I have switched phones and still get the issue. Its not the signal because my wife gets her calls. It even happens when I am traveling out of state over 500 miles from my "normal" area. My wife and I will be in the same room and she will try to call to see if it will work and still nothing. The phone doesnt even register a missed call. All cricket has done for me is say turn your phone off we will send a signal your account is in good standing. What else can I do???

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7 Replies
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Superstar

Re: Not receiving calls

@fordw16 

Hey! That's happened to me before! It turned out my Do Not Disturb feature was turned on and sent all my calls to voicemail. Not sure if that's been the case with you, but it's definitely worth a shot to check!Smiley Very Happy

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Re: Not receiving calls

Thanks for the suggestion. It's not that. I even upgraded my SIM card to the newest version by Crickets suggestion still no luck.
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Walk of Fame

Re: Not receiving calls

@fordw16 So, you don't receive ANY calls AT all? 

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Re: Not receiving calls

I'm lucky if it rings 2 times in a day. My wife and I will test it and be in the same room, call multiple times never rings. People end up leaving a message or text me to call them. So, to say ANY is a bit much, let's go with 98-99% of the time.
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Walk of Fame

Re: Not receiving calls

@fordw16 have you swapped SIMs w/ your wife to see if it's your phone or the SIM card itself?

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Re: Not receiving calls

Sure did. Not the phone. I've changed from an iPhone to and Android. Got a new SIM card. Wife's SIM worked in my phone and she got her calls. Mine in hers still not ringing. Cricket is looking into a "routing" issue but haven't heard anything. They actually have to call my landline to get ahold of me to try and work the issue.
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Walk of Fame

Re: Not receiving calls

@fordw16 oh wow, I wonder if it's something to do with your phone number then..good luck! 

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