My signal keeps disappearing every few minutes and then coming back, disappearing and coming back, every 3-4 minutes for 2 days now I can hardly do anything with my phone. This is the 4th time in the past 2 months this has happened. All 4 times on a Sunday-Monday. What's going on with the towers in my area? Who knows. Every time I can call customer service I get someone in the Philippines who tells me there doesn't seem to be any problem in my area. They don't know anything. So now I'm done with Cricket and in 2 weeks I'm changing to a different company. I highly recommend anyone who has issues not to waste any more of their time and just ditch Cricket since they don't care about customers with issues anyway. You'll just go around in circles with nothing ever resolved.
Also, this is happening to my wife's phone (a different phone) as well and at the very same time. I've put my sim card in a couple other different backup phones and the same result. I normally get 3-4 bars LTE signal for 2 years now with the same phone and same APN settings. So it's not my phone or the settings and I WILL NOT TROUBLESHOOT anything anymore! I'M DONE!
The moderators ask you to reach out to them using phone or social media because in order to solve your problem they will need private information thats illegal to post on a public website. In the case of the voicemail, if the settings arent in the phone a rep would have to disable it remotely. Did you reach out to them using the methods that they suggested?
Just like their parent company AT&T. I got 3 different prices for a 2 phone plan with them ( 1 online and 1 each from 2 different stores). At the one store the manager was trying to get rid of us because we were asking to many questions about the service and prices! Great way to treat potential new customers!!
Cell Phones, Plans and Service from Cricket
Top Reasons to Choose Cricket
How to Pick a Cell Phone Service
1. Review your most recent cell phone bill
Look for opportunities to save. In particular, take note of:
How much you're paying per line - Do you have a multi-line cell phone plan? What kind of discount are you getting? Could you save more by switching? Cricket's family and group plan offers a discount for each extra line up to the fifth line - so you could get 5 lines with 2 GB of high-speed data each for as little as $130/mo - as long as all 5 lines are on the $40/mo plan. Discounts apply to lines 2-5.
How much data you use - Do you burn through all of your high-speed data too soon? Do you always have lots of data to spare? Ideally, you don't want to get too little or too much. Cricket has a variety of cell phone plans to fit any lifestyle, so you can choose a cell phone plan that's just right.
Any surprise taxes or fees (which can really add up) - With Cricket, taxes are included in your bill, so you know exactly what to expect. For a list of our current fees, view our Charges & Fees page.
2. Decide how satisfied you are with your current cell phone
"Bring Your Own Phone" BYOP - If you want to keep your phone, bring it to Cricket - just make sure it's unlocked and compatible with our network.
Get a brand new smartphone - Had your eye on one of the hottest new phones? Just need an inexpensive device that does the job? We've got a variety of prepaid smartphones, many with great incentives when you switch to Cricket.
3. Consider any issues you've faced with service you had in the past
Have you had a lot of dropped calls or slow speeds? With Cricket, you'll enjoy extensive 4G LTE coverage nationwide.
Are you fed up with contracts? There's no annual contract with Cricket's prepaid plans.
Want great service? Providing outstanding customer care is a top priority at Cricket, which is why we make it easy for you to reach us via chat or on the phone. If you prefer to get answers quickly and easily, view our online support.
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